Retail
Fortune 500 Specialty Retailer
Transforming a High-Touch Business
A self-service payments portal that took a relationship-driven B2B business online and cut $4.5M of annual cost.
$4.5Mannual savings
John Cizmar
Product, Search, AI & UX
I am focused on helping turn 'hard' problems into delivered products & services, without losing the user in the process.
15+ years of product & delivery leadership | 100+ implementations
Selected outcomes
- Payment & Credit portal for a Fortune 500 specialty retailer
- $4.5Mannual savingsPayment & Credit portal for a Fortune 500 specialty retailer
- Connecting officers in pilot for a municipal law enforcement agency
- 300%projected ROIConnecting officers in pilot for a municipal law enforcement agency
- Search transformation at a Fortune 100 insurance company
- 40+hours / agent / yearSearch transformation at a Fortune 100 insurance company
Case studies
What have I shipped?
Engagements described by industry and scale rather than by name. The numbers are the point.
Public Sector
Municipal Law Enforcement Agency
Building the Case for Connected Officers
A connected-officer pilot and the business case behind it, validating a service-wide technology rollout.
300%projected ROI
Regulated / Insurance
Fortune 100 Insurance Company
Fixing the Productivity Tax
A search transformation on the agent portal that gave the field force back its most expensive resource — time.
40+hours / agent / year
How I work
Three phases. One operating model.
Discover, decide, deliver. The same shape whether the client is a Fortune 100 insurer or a municipal police service.
Discover
Frame the Problem
I work to frame the problem that is worth solving before any code is written.
- Customer and stakeholder research across regulated, retail and public-sector clients
- Opportunity sizing and business-case modeling that turns a single pilot into a service-wide rollout
- Problem framing rooted in design-trained inquiry, not template-driven discovery
Decide
What to Build
I am laser focused on value and prioritize ruthlessly.
- 100+ AI and search implementations inform what's real vs. hype
- Roadmap and prioritization across multi-stakeholder enterprise programs
- Business cases that finance, engineering and the customer all sign off on
Deliver
Ship Outcomes
I focus on outcomes. Adoption, revenue and cost. Not ceremonies.
- Millions in annual savings, high ROI, extra capacity delivered
- Stakeholder fluency from C-suite to engineering product team
- Design-trained delivery: usable, adopted, measurable
Who have I served?
Turning AI & search into delightful products and services that generate revenue and solve real problems.
Writing