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Experience

I am a design-trained product leader turning AI and search into revenue-generating products and solutions.

years of product & delivery leadership
15+years of product & delivery leadership
AI and search implementations
100+AI and search implementations
regulated and public-sector industries
6regulated and public-sector industries

Capabilities

What I bring

Discovery & Problem Framing

  • Customer and stakeholder research across regulated, retail and public-sector clients
  • Opportunity sizing and business-case modeling that survives finance review
  • Design-trained inquiry rather than template-driven discovery

AI & Search Product

  • Semantic search, learning-to-rank and query classification in production
  • AI eDiscovery and retrieval over terabyte-scale unstructured corpora
  • A working sense of where the technology creates value and where it does not

Delivery & Stakeholders

  • Roadmap and prioritization across multi-stakeholder enterprise programs
  • Stakeholder fluency from C-suite to engineering product team
  • Outcomes measured in adoption, revenue and cost — not ceremonies

Timeline

Where I have worked

  1. 2025 – PresentChicago, IL (Remote)

    Product & Delivery Analyst, AI & Search

    Alucrative

    One or two sentences on scope and mandate.

    • Led UX and product direction for an AI semantic search product in eDiscovery, designing retrieval and review experiences over unstructured legal content; estimated to reduce attorney discovery effort by 50%.
    • Directed search modernization for a 100K+ component e-commerce catalog, prototyping GenAI-assisted discovery that reduced no-result searches and surpassed client CSAT benchmarks.
    • Delivered an AI technology readiness assessment for a capital management firm; findings directly informed the firm’s investment strategy.
  2. 2009 – 2025Chicago, IL

    Delivery Manager & Product Owner

    MC+A

    Progressed from Business Analyst to Delivery Manager & Product Owner. Sole UX lead on client engagements while directing a global consulting team delivering enterprise search, digital portals, and AI solutions for Advance Auto Parts, Molex, New York Life, The Washington Post, Veradigm, Home Depot, Gap, LinkedIn, Audi, Blue Cross Blue Shield, and Toronto Police Service.

    • Owned end-to-end UX for a Fortune 500 auto retailer B2B payment and credit portal, including: user interviews, personas, journey maps, wireframes, high-fidelity prototypes, visual design, and UAT. Portal is estimated to deflect 30% of 300,000 annual support tickets, saving $4.5M per year.
    • Redefined global e-commerce search strategy by translating search-behavior research into intent-based experiences: routed category-intent queries to curated category pages and designed the facet UX and data model for complex part-fitment search. Achieved near-zero no-result searches and quarter-over-quarter click-rank improvement.
    • Redesigned search results for large newspaper after research showed readers could quickly identify format from the results page; introduced result-type components (article, video, photo essay) that reduced cognitive load and improved search CSAT.
    • Led journey mapping and onboarding design for large electronic health record portal migration, consolidating entitlements from five standalone applications; journey analysis surfaced a technical dependency that reshaped the migration architecture, contributing to 90% user adoption in the first month.
    • Wrote a search UX playbook and a reusable library of Gherkin user stories that became the delivery baseline for most engagements, cutting sales-to-service cycle time by 50% and supporting a 40% improvement in services profitability.
    • Led research and functional analysis for the winning $2M municipal RFP for municiple police service connected-officer pilot, building the pilot-to-scale business case with 300% projected ROI.
    • Onboarded and coached client and internal teams on search UX practices during implementations; directed financial forecasting and executive KPI reporting for the services portfolio.
    • Led a cross-functional team of global consultants that delivered dozens of implementations per year while directing financial forecasting, executive KPI reporting, and post-sale customer success.

Sectors

Where I have delivered

Philosophy

What do I optimize for?

Building products that humans actually adopt is more than metrics. It is about delivering value early, not bolting it on after.

Design & UXValueExecution

Design and execution are usually run as separate disciplines that hand work to each other. The value sits precisely where they overlap, and that overlap has to be designed on purpose.

Adoption is the test. A product that is technically delivered and not used has not shipped — it has been filed.

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